Responsible Gaming

Gaming Should Be Entertainment

At Lux Life Australia, we believe that online pokies and casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. It's important to play within your means and only with money you can afford to lose.

Please gamble responsibly and always prioritise your wellbeing and that of those around you.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your state or territory) to access and use our services. We are committed to preventing underage gambling and comply with all Australian gambling laws and regulations.

If you are under the legal age, please do not use our platform. Parents and guardians: if you have concerns about a young person's gaming activity, please reach out to the support organisations listed below.

Warning Signs of Problem Gambling

Do any of these warning signs apply to you? If so, it may be time to seek help:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about the amount of time or money spent
• Gambling with money needed for essential expenses (rent, bills, food)
• Feeling anxious, irritable, or restless when trying to stop or cut down
• Neglecting work, studies, family, or social responsibilities due to gambling
• Borrowing money or going into debt to finance gambling
• Experiencing relationship problems related to gambling
• Gambling as a way to escape problems or relieve stress
• Constantly thinking about gambling or planning the next gaming session
• Needing to gamble with increasing amounts of money for the same excitement

If you recognise any of these signs, please reach out for support immediately.

Self-Help Tools & Controls

Most reputable online gaming platforms offer tools to help you maintain control. These include:

• Deposit Limits: Set a maximum amount you can deposit in a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a session or timeframe
• Betting Limits: Restrict the maximum bet per spin or game
• Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
• Session Time Limits: Set automatic reminders or session cut-offs
• Self-Exclusion: Temporarily or permanently exclude yourself from your account or platform

We encourage you to use these tools proactively. If you need assistance enabling these features on our platform, please contact our support team.

Get Help – Support Organisations in Australia

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organisations:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free counselling and support service for problem gambling across Australia. Offers confidential advice and referrals to local services.
• Lifeline Australia
  Phone: 13 11 14 (24/7)
  Crisis support and counselling for Australians experiencing emotional distress.
• Beyond Blue
  Phone: 1300 224 636 (24/7)
  Support for anxiety, depression, and mental health issues, including those related to gambling.

International Support

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org

If You Need Help, Reach Out Today

Problem gambling can affect your finances, relationships, mental health, and overall wellbeing. You are not alone, and help is available.

If you're struggling with gambling:

• Contact Gambling Help Online for free, confidential support
• Call Lifeline on 13 11 14 if you need immediate emotional support
• Speak to a trusted friend, family member, or health professional
• Consider using self-exclusion tools to take a break from gambling

Taking action early makes a difference. Your wellbeing is our priority.